Order Limits

We deliver orders unto 15 kgs in total weight and maximum dimension not exceeding 105cms with a 0.25 cubic metre volume limit, to addresses within 10 kms of your pickup store. If your order exceeds these limits, please do not book delivery with us.

Consent to Deliver Your Order

By making a booking with Get it Fast, you agree to have your order delivered by us, and transmitting your order number, email address, store location (if applicable), contact number and delivery address to our systems and drivers for the sole purpose of delivery of your order. Get it Fast is not liable for any damages caused by late delivery (after 8pm on the due day for delivery).

Arrival Times

Orders placed before 12pm on a weekday are due for delivery before 8pm the same day.  If orders are placed after 12pm the order will be delivered the next working day. We make all attempts to have orders delivered as soon as possible. Get it Fast is not liable for any damages caused by late delivery (after 8pm on the due day for delivery).

Contactless Delivery 

Effective as of March 20, 2020 and due to the COVID-19 pandemic, our Delivery Service has changed to implement social distancing and move to contactless delivery. Our delivery drivers will now deliver to your covered porch, garage or doorstep. Drivers are not allowed to enter the delivery location.

Safety and Security

Our drivers will only attempt delivery to your covered porch, garage or doorstep if it is safe to do so. Please ensure that that pets are restrained and our people have safe access to your property. Drivers will be unable to deliver to you if gates and other access points are locked or inaccessible.

Delivery Tracking

All deliveries can be tracked using the tracking link provided by email when you complete your booking with us.

In case of non-delivery, the most common reasons are outlined at https://getitfast.com.au/cancel. Otherwise our customer support team will inform you via email or phone.

Authority to Deliver with Photo Proof of Delivery Only – No Signature Required

In response to the COVID-19 pandemic, you will no longer be required to sign for your delivery. Instead, the driver is required to take a photo of the delivered boxes, which may include a photo of your home as proof of delivery. By booking with us, you agree that our delivery partner may leave the item in a safe place and take these photos and transmit them to us and the merchant that you ordered from as Proof of Delivery without your signature. Our driver will attempt to knock on your door or ring your bell following delivery to alert you of the delivery.

You will also be able to access this proof of delivery through the email link sent to you when your booking is confirmed.

Information for after receiving a delivery or having it marked as completed

If you receive notification that your order has been delivered yet cannot find it at your address please contact our customer support team by email, phone or chat within 48 hours after 8pm on the day of delivery. Otherwise, beyond the aforementioned 48 hours we cannot guarantee we’ll be able to resolve your issue.

Please note on instances where the address has been incorrectly entered on the customer end, these deliveries are not refundable. Upon delivery examine your order to ensure that there are no visible signs of damaged, missing or incorrect pieces.

Missing, Damaged or Incorrect Packages

In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem and contact us within 48 hours of your delivery, by email or chat, to allow us to investigate the issue.

Compensation for Lost, Damaged or Missing Items

Get it Fast will exercise due care in delivering your order. Should your order/items be lost or damaged, you may be entitled to compensation of up to $100 (proof of order value will be required). Claims for compensation are assessed on a case by case basis. 

Get it Fast does not accept liability for any consequential or indirect loss or damage arising due to any failure related to our service. The compensation offered with our service does not limit any rights you may have under Australian Consumer Law.

Get it Fast uses Stripe, an international payment gateway, to process your credit card. Stripe is an independent payment processor. Their payment gateway is hosted on their own servers and encrypted, Get it Fast shares no data with Stripe and only receives your order number, email and amount. Get it Fast uses Stripe for  booking and refund payments. Any actions taken by you on Stripe’s website are governed by their terms and conditions. We suggest you read Stripe’s payment gateway terms and conditions carefully before choosing to pay for your Get it Fast booking using their payment platform, available at https://stripe.com/au/checkout/legal

Re-delivery and Refunds

If a delivery cannot be completed due to incorrect addresses or inability of our drivers to access your delivery location, we will take the order back to the store in 1-2 business days, and your delivery will be cancelled. We may either refund the fee or charge a redelivery fee to attempt delivery again at our sole discretion.

Changes to Delivery including Cancellation

We can only make changes to the delivery address before the time the driver is sent and only if the new address is still within the 10km radius. Orders placed online begin processing immediately in our system.

Tax Invoice

You will receive an email confirmation  upon a successful booking with us. Tax invoice copies can be provided upon request.

Refunds to Your Account

All refunds will be made to the same credit card used for making the booking. It may take up to 10 days for refunds to be credited to your account, which is outside our control. Please contact your credit card issuer for the status of any refunds.