Please find the matching reason below
Unfortunately we couldn’t deliver your order today. This was due to the store being unable to find your order (or some items in the order) to hand over to our driver for delivery.
We’d recommend contacting the relevant store or their customer service to ensure your items are still in the store. Once that’s confirmed please let us know and we’ll re-arrange delivery.
If you received a notice saying “Thanks for picking up”, this is an automated message that is sent after the store scans off the items. Typically in these cases, the store scans off the items but are unable to find them again when its time to hand over to our driver.
We’ve refunded the delivery fee which may take up to 10 days to show on your statement.
Unfortunately we couldn’t deliver your order today as there wasn’t a safe place for our driver to leave your order, and they didn’t receive a response upon contacting you.
Your order will be returned to the store in 1-2 business days.
Unfortunately we’re unable to refund the delivery fee in this circumstance.
If you would like to re-arrange delivery, feel free to book it on our site and let our customer service team know.
If picking up from the store as per normal, please be weary the staff may say it’s already been ‘collected’. You may need to explain that it’s marked as ‘collected’ as it was scanned off when our driver first attempted pick up.
For any further enquiries feel free to contact our customer service:
The blue button on the bottom right
1300 334 504