FAQs
Need help?
According to your agreement with the merchant, your package may be left in a safe spot by the delivery driver.
If there’s no secure place to leave the package at the delivery address, it’ll be returned to the warehouse and delivered the next business day.
Sure thing! To change the delivery date, please contact us with the tracking number of your package and the new date you would like your package delivered.
You’ll usually find your tracking number on the merchant website where you made your purchase. Make sure to also check the confirmation email you got when your order shipped.
You can see the latest shipping status of your package at any time of day or night, right here on our tracking page.
Keep in mind our Customer Service people can only see the same information as you. They won’t know more than what you see on the tracking page.
If you signed up to get notifications, you’ll get an email when your package is due to arrive on your doorsteps within the next three hours.
According to your agreement with the merchant, your package may be left in a safe spot by the delivery driver.
If there’s no secure place to leave the package at the delivery address, it’ll be returned to the warehouse and delivered the next business day.
Sure thing! To change the delivery date, please contact us with the tracking number of your package and the new date you would like your package delivered.
You’ll usually find your tracking number on the merchant website where you made your purchase. Make sure to also check the confirmation email you got when your order shipped.
You can see the latest shipping status of your package at any time of day or night, right here on our tracking page.
Keep in mind our Customer Service people can only see the same information as you. They won’t know more than what you see on the tracking page.
If you signed up to get notifications, you’ll get an email when your package is due to arrive on your doorsteps within the next three hours.
